How to Cancel JustAnswer

If you're not interested in using our free how to cancel guides, we suggest this cancellation service
If you do not wish to use our do-it-yourself guides, we suggest this cancellation service:

JustAnswer is an online portal where members can have experts answer their questions on just about any topic. Verified experts are broken down into several categories with a couple hundred topics, ranging from relationships to automobiles. Questions and  answers are exchanged via email, chat, and online message boards. Experts are available 24 hours a day, 7 days a week, and there is a 100% money back guarantee. This is not a free service, there are 3 payment options to choose from. Pay per question, membership, and premium services. After getting all of your questions answered, you can cancel at anytime. We have listed some step by step instructions to help you.


What you will need to cancel:

  • Username/email address
  • Password

Steps to cancel online:

  1. Go to and enter login information.
  2. Click on My Account on top right of the page.
  3. Go to Account Information panel on left side of page and click Edit
  4. On the Edit Your Subscription page, next to Subscription Status, click Cancel My Subscription Plan
  5. Click Submit to Save

Steps to cancel by phone:

  1. Call 1-888-862-9212
  2. For international accounts, call the following numbers:
    Australia 1-800-679-634
    New Zealand 0800-452-621
    United Kingdom 0808-189-0970
    The rest of the world 1-925-418-3893

Insider Tip:
Refunds are not approved for ratings higher than 5 or more than 30 days past the answer date.