Internet providers

How to cancel your membership with America Online (AOL)

If you do not wish to use our do-it-yourself guides, we suggest this cancellation service:


America Online, or AOL, is one of the original internet providers. In recent years, it has morphed itself into a media and internet provider offering a variety of services. If you choose to cancel your membership with AOL, we have a few tips for how to make this a streamlined process.

To get started on cancelling your America Online account, you will need:

  • AOL Username
  • AOL Password
  • AOL Security Question
  • AOL Security Question Answer
  • Full name on file AOL account
  • Address on file AOL account
  • Alternative email address so we may contact you regarding your cancellation status
  • Your Date of Birth
  • Phone number of file with AOL
  • Last 4 digits of Credit Card being billed.
  • Type of card being billed (Visa, MC, Amex, etc.) 

Steps to Cancel

Log into your AOL account. Click on the Accounts & Settings tab. Click on the Manage My Account tab. You will need to enter your account security question and click continue. Click Cancel. Subscriptions will appear. Under your current subscription or at the bottom of the page, click Cancel My Billing. Choose a reason for cancellation. Click Cancel My Billing.

You can also cancel by phone, by calling 1-888-265-8008.

They are open Mon – Fri 8 a.m. to 1 a.m. and Sat: 8 a.m. to 10 p.m. When you call the number, say “Cancellation,” then enter your 10-digit phone number that you used when you signed up. After providing your phone number, please wait for the automated voice to confirm. If you no longer recall your phone number, simply say “I don’t have it.”

You can also mail AOL at:

PO Box 65100

Sterling, VA 20165-8800

Or send them a fax at 703-433-7283.

Specify that you’re cancelling, give your full name, phone number, address and signature, and either the primary billing contact’s AOL screenname or the last four digits of the current payment method. Make sure they give you a confirmation number. And if AOL continues billing you, contact the webmaster at AOL Watch.

Insider Tip

If you do not know your account security question and answer you will need to call and cancel.

Please note

There are certain AOL accounts that are set up without the option of phone contact. You will not be able to speak to a live person or receive any real help by calling. The best option you have on these accounts is to mail your request to cancel.

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