Beauty products · Subscription services

How to cancel your membership with Proactiv

If you do not wish to use our do-it-yourself guides, we suggest this cancellation service:


Proactive is a mail-order subscription service for skin care products. The skin care line focuses on controlling and abating acne issues. If you find that the skin care regimen isn’t the one for you or you need to cancel for another reason, we’ve included the instructions below.

To get started on cancelling your Proactiv account, you will need your:

  • Name
  • Shipping address
  • Phone number

Steps to cancel
Call customer service at 888-248-8444 to cancel. Provide the phone number you used when placing your original order. You will need to verify your shipping address and the full name on your account.

Please note

If you ordered vitamins from Proactiv, you will need to call 888-788-7469 to cancel them. Provide the phone number you used when placing your original order. You will need to verify your shipping address and the full name on your account.

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