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How to cancel an ebay transaction

If you do not wish to use our do-it-yourself guides, we suggest this cancellation service:


Ebay is the world’s online marketplace; a place for buyers and sellers to come together and trade almost anything. If you’ve made a purchase on ebay and you need to cancel it for some reason, see the instructions below.

To get started on cancelling an ebay transaction, you will need your:

  • Email address associated with your ebay account
  • User ID for ebay
  • Password for ebay
  • Full name on account
  • Billing address

Steps to cancel
Log onto your ebay account. Go to Purchases. Select the purchase you wish to cancel and select cancel.

Insider Tip
Cancel the purchase as quickly as possible. If you cancel the purchase before it has been shipped, it is a very simple one-click process. If the purchase has already been shipped, you will be responsible for returning the purchase. You will be charged and then credited for the purchase once it is returned. You may also be responsible for the return shipping fees.

Please note

If the order has already been shipped, go to the Customer Support/Resolution Center, open a new case. Select the correct purchase. In the box provided, state that you no longer want the purchase, the purchase was made in error. Submit. You will receive a reply from the seller with instructions on how to return the purchase.

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