How to Cancel 24 Hour Fitness

• 24 Hour Fitness

24-Hour Fitness was founded in 1983 by Mark Mastrov. Mastrov had been using a local gym for rehab after a knee injury and turned the gym into a 24-hour Nautilus facility after buying out the owner. The company was originally named “24 Hour Nautilus”, but merged with southern California-based company “Family Fitness” in 1996, which resulted in both brands emerging as “24 Hour Fitness”. 24 Hour Fitness is a privately owned and operated fitness center chain headquartered in Carlsbad, California. It is the second largest fitness chain in the United States based on revenue after LA Fitness, and the fourth in the number of clubs (behind LA Fitness, Anytime Fitness & Gold’s Gym), operating 287 clubs across 11 U.S. states. The company was originally founded by Mark S. Mastrov and was sold to Forstmann Little & Co. in 2005, and then to AEA investors and Ontario Teachers Pension Plan in 2014. After COVID-19 forced gym closures ravaged the fitness industry in 2020, the company filed for bankruptcy in June 2020, closed over 100 clubs, and successfully emerged from bankruptcy under new owners Sculptor Capital Investments LLC, Monarch Alternative Capital LP, and Cyrus Capital Partners LP in December 2020. In 2004, 24 Hour Fitness became a sponsor of the 2004 to 2008 United States Olympic teams. The sponsorship grants memberships to some U.S. Olympic hopefuls, and includes upgrades to some U.S. Olympic Training Centers across the country, including renovation of the facility in Colorado Springs, Colorado, in 2004 to be followed by Lake Placid, New York, and Chula Vista, California. 24 Hour Fitness partnered with NBC to develop a reality show, The Biggest Loser, which features 12 to 22 overweight contestants competing to lose weight over several million dollars. The show first aired in late 2004. Beginning in 2005, 24 Hour Fitness partnered with cyclist Lance Armstrong and co-sponsored the Discovery Channel Pro Cycling Team. That same year, 24 Hour Fitness opened its first Lance Armstrong Signature Club. 24 Hour Fitness cut its ties with Armstrong in 2012. As of 2022, 24 Hour Fitness operates nearly 300 clubs in 11 states, with more than 7,500 employees. Its major competitors in the US are Anytime Fitness, Gold’s Gym, and LA Fitness. 24-Hour Fitness offers 3 membership levels – Silver Membership, Gold Membership, and Platinum Membership. With the Silver Membership, you have access to free weights, cardio equipment, Functional Training and Turf Zone, TRX suspension training, strength training machines, Olympic training rigs, locker rooms, free Wi-Fi, 24Go fitness app, 30 days of the 24 Smart Start Plan, 24Go On Demand Workouts, and GX24 Virtual and 24GO TV classes. The Silver monthly membership is $9.99 per month, with a $59.99 initiation fee and a $49.99 annual fee. With the Gold Membership, you have access to free weights, cardio equipment, Functional Training and Turf Zone, TRX suspension training, strength training machines, Olympic training rigs, locker rooms, free Wi-Fi, 24Go fitness app, 30 days of the 24 Smart Start Plan, 24Go On Demand Workouts, and GX24 Virtual 24GO TV classes, GX24 studio classes, GX24 cycle classes, basketball court, racquetball court, lap pool, sauna, steam room, whirlpool, and regional club access. The Gold monthly membership is $26.99 per month, with no initiation fee, and a $49.99 annual fee. The Gold yearly membership is $20.82 per month, billed as $249.88, with no initiation fee or annual fee. You also receive $40 off of supplement stacks at nutrishopusa.com. With the Platinum Plan, you have access to free weights, cardio equipment, Functional Training and Turf Zone, TRX suspension training, strength training machines, Olympic training rigs, locker rooms, free Wi-Fi, 24Go fitness app, 30 days of the 24 Smart Start Plan, 24Go On Demand Workouts, and GX24 Virtual 24GO TV classes, GX24 studio classes, GX24 cycle classes, basketball court, racquetball court, lap pool, sauna, steam room, whirlpool, national club access, and 2 free Buddy Passes. A Buddy Pass allows you to bring a friend with you each time you come to the club, whether it’s the same person or someone new each time. With Buddy Passes, you must be present for your buddies to access the club. The Premium monthly membership is $39.99 per month, with no initiation fee, and a $49.99 annual fee. The yearly Premium membership is $25.00 per month, billed as $299.99, with no initiation fee or annual fee. You also receive $40 off of supplement stacks at nutrishopusa.com. All plans automatically renew until canceled. The plan rates may increase; however, you can lock in the current rate with a 2-year plan. Customer support can be contacted by calling 866-308-8179. They can be contacted online using the contact form by visiting https://www.24hourfitness.com/contact_us/. You will need to provide your first name, last name, email address, phone number, and club location. You can also contact customer service by mail at 24 Hour Fitness, Member Services, PO Box 2689, Carlsbad, CA 92018.

Get together the following account information:

• First Name
• Last Name
• Phone Number
• Billing Address
• Account Number
• Date of Birth
• Amount of Last Charge
• Password
• Username
• Email Address
• City
• State/Province/Region
• ZIP/Postal Code
• Country
• Reason for Cancellation
• Last 4 Digits of Card
• Date of Last Charge

Follow these steps:

1. Prepare a written or typed letter and request cancellation within it. Provide all of your account info as listed. Sign and date the letter and Keep a copy for your records.
2. Mail your letter, certified, to the address provided to you by the gym
3. Call the phone number for the gym you signed up at or attended most frequently after your letter is received to ensure your account is cancelled
4. Request that the agent provide you with a confirmation number or email
5. Retain any confirmation numbers or emails you receive for your records

Follow these steps:

1. Call the phone number for the gym you signed up at or attended most frequently
2. Request that the agent walk you through the steps to cancel your account
3. When asked, give the agent your account information
4. Ask if you are in a contract or free to cancel
5. If asked to send a letter follow our instructions to do so!