How to Cancel

How to cancel Free Shipping

If you do not wish to use our do-it-yourself guides, we suggest this cancellation service:

If you do not wish to take advantage of the cancellation service by clicking the link above and choose to do it yourself, a Free Shipping membership can canceled in one of three ways. Free Shipping requires that you contact them directly to prevent your membership from automatically renewing.

What you’ll need to cancel:

  • The membership account login and password
  • Customer service phone number: 1-800-515-9185
  • Customer service email address:
Ways to cancel:
  •  You can login at, find the “Help Tab”, then click on the “Cancel Membership” link. Simply follow the instructions on the webpage to cancel your membership.
  • You can request a cancellation by phone. Call the customer service number listed above and request a cancellation. The customer service line is available 7 days a week. It is a good idea to have your account information handy to provide that to customer service if they ask for it.
  • You can also send a cancellation request to the email address listed above. Simply state that you wish to cancel your membership’s automatic renewal.

Whenever a FreeShipping membership is canceled the cancellation will take effect immediately. This means no notice is required to cancel your membership. If you cancel a trial membership the benefits of membership will end immediately. If the membership is not a trial membership then the benefits will continue until the final day of your most recent paid billing period.