How to Cancel Free Shipping

If you're not interested in using our free how to cancel guides, we suggest this cancellation service
If you do not wish to use our do-it-yourself guides, we suggest this cancellation service:

If you do not wish to take advantage of the cancellation service by clicking the link above and choose to do it yourself, a Free Shipping membership can canceled in one of three ways. Free Shipping requires that you contact them directly to prevent your membership from automatically renewing.

What you’ll need to cancel:

  • The membership account login and password
  • Customer service phone number: 1-800-515-9185
  • Customer service email address: [email protected]
Ways to cancel:
  •  You can login at, find the “Help Tab”, then click on the “Cancel Membership” link. Simply follow the instructions on the webpage to cancel your membership.
  • You can request a cancellation by phone. Call the customer service number listed above and request a cancellation. The customer service line is available 7 days a week. It is a good idea to have your account information handy to provide that to customer service if they ask for it.
  • You can also send a cancellation request to the email address listed above. Simply state that you wish to cancel your membership’s automatic renewal.

Whenever a FreeShipping membership is canceled the cancellation will take effect immediately. This means no notice is required to cancel your membership. If you cancel a trial membership the benefits of membership will end immediately. If the membership is not a trial membership then the benefits will continue until the final day of your most recent paid billing period.