How to Cancel Noom

Noom is also known as

  • Noom

About Noom

Noom, also known as Noom, Inc., is a mobile health app subscription service that encourages people to make behavioral changes to live healthier. Noom debuted in 2008 as a simple fitness and calorie tracker. But by 2016, the app had added a psychology and behavioral change component, user support groups, and personal coaches. Noom boasts a team of behavioral health experts who’ve researched oncology, diabetes prevention and management, hypertension, and more to design a curriculum that gets at the cause of weight loss struggles. Noom dieters learn to focus on their mindset before they focus on meals. The app’s philosophy is, that once you determine the things you’re ready to work on, your mindset will help you form new neural connections over time to change your habits. Today, losing weight the Noom way means examining eating behaviors, managing emotions related to food, practicing accountability, and making lifestyle changes that can result in sustained weight loss. Getting started with the Noom diet plan involves answering questions no diet plan has ever asked me before. First, take a quiz for a customized plan. The first step in the program is a 10-minute online quiz that asks typical questions about your height, weight, gender, age, and why you want to lose weight. It also asks how active you are, how often you eat, and whether you’re at risk for certain health issues like diabetes, heart disease, and depression. Then questions like Have any life events led to weight gain in the last few years? and, Why are you uncertain about hitting your weight loss goals? pop up to assess habits and behaviors. Next, pay, then download the app to your smartphone and create a log-in. Once you’ve decided to join the program and paid the fee, you must download the Noom app. It’s currently only available on IOS (12.4 or later) and Android (version 6 or later) smartphones. You can use it on iPad and Android tablets, but the functionality will be limited because tablets don’t typically come with motion sensors (Noom has a step counter). After you’ve installed the app, you’ll be asked to sign in using the email address you used to join the program. Finally, meet your coaches, commit to lessons, and get your calorie budget. Noom asks you to complete 10 mini-lessons in psychology and behavioral change in 16 weeks. You decide immediately if you want to spend a minimum of five minutes to a maximum of 16 minutes a day on the lessons. About two days in, you’ll be connected with a goal coach who will personally reach out about twice a week to check in, ask about your progress, and send motivational messages. A few more days into the program, you will be assigned a group coach and a peer group. The group coach moderates the peer group chat posts weight loss tips and sometimes responds to individual posts. Both the goal coach and the group coach are trained in all things Noom and hold either a Bachelor’s or Associate’s degree, plus 2,000 hours of wellness experience. Your calorie restrictions are based on your information. For some obese and pre-diabetic people, Noom might recommend its diabetes prevention program the first mobile health program to be recognized by the Centers for Disease Control (CDC) for delivering an evidence-based type 2 diabetes prevention program. Your personalized plan assigns a daily calorie budget (the minimum calories you need to function each day) and requires you to record your meals and physical activity daily. You also decide if you want to commit two to 10 minutes a day to read short articles on positive thinking, mindful eating, and stress relief. On top of all of this, Noom has a step counter, so as long as your phone is on you all day, you will know just how many total steps you took. The app encourages you to log daily blood pressure readings, blood glucose levels, and water intake. The Noom plan is designed to last 16 weeks, but you are encouraged to buy up to twelve months at a time for weight loss and maintenance. The folks at Noom believe that food weight, not calories, determines how full you feel; therefore, they use a color-coded food system that prioritizes food by caloric density (CD). The more water a food has, the lower its CD. Consequently, eating foods with low CD makes you fuller faster, with fewer calories. Green Foods – Fruits, vegetables, and whole grains are all low-calorie dense foods, which means they’re higher in water content and provide the highest concentration of nutrients. Yellow Foods – Lean meats, legumes, and low-fat dairy foods should be eaten in moderation because they have more calories and fewer nutrients than green foods. Red Foods – Red meats, processed foods, and full-fat cheese are the most calorie-dense foods with the least amount of healthy nutrients. One-fourth to one-half cup servings of these foods make up 25% of your daily calories.


Get together the following account information:

  • First Name
  • Last Name
  • Phone Number
  • Email Address
  • Username
  • Password
  • Billing Address
  • City
  • State/Province/Region
  • ZIP/Postal Code
  • Country
  • Reason for Cancellation
  • Last 4 Digits of Card
  • Date of Last Charge
  • Amount of Last Charge


Follow these steps:

  1. Prepare an email  including all available account information, and request cancellation
  2. Email to [email protected].

Web Form

Follow these steps:

  1. Visit
  2. Choose “Cancel My Subscription”
  3. Click “NO” under “Did This Answer Your Question?”
  4. When asked, give the agent your account information
  5. Click “Submit”
  6. Retain any confirmation numbers or emails you receive for your records


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Email 2[email protected]
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