How to cancel Backstage Pass VIP ( f.y.e. )

If you do not wish to use our do-it-yourself guides, we suggest this cancellation service:


The FYE VIP Backstage Pass is a rewards program which provides members with various, exclusive benefits not offered with the baseline Platinum Pass. It is initially offered as a free trial for the first month, with $11.99 being billed directly to a credit/debit card on file after the trial period. Various perks involve: customers being given 10% off on in-store and online items, 20% off items on your birthday (in-store), bonus discount days for further savings (in store), e-mails of upcoming releases and exclusive offers, and extra deals and discounts from various other offers.

If you are currently a member and are looking to cancel your membership, there are 4 different ways to do so. Please follow the instructions below:

For Cancellation Online:

  • What you’ll need:
    • Username
    • Password
    • Member ID (if available)

1. Log in to your account at fyevip.com

2. Once logged in, select the My Account tab

3. Click on the End Membership link

4. Follow the appropriate prompts to continue with your cancellation

or

Visit the fye website here and fill out the appropriate information

For Cancellation over the Phone:

  • What you’ll need:
    • Name
    • Address
    • E-mail
    • Member ID (if available)

1. Simply call 1-877-351-2131 Monday – Friday between the hours of 9am and 11pm EST. Select number 1 at the command prompt, and request a cancellation with a live agent. If automated, follow the instructional prompt and provide the necessary information.

For Cancellation via e-mail

  • What you’ll need:
    • Name
    • Address
    • E-mail
    • Member ID (if available)

Email service@fyevip.com and request a cancellation of your account. Provide any necessary information to a professional f.y.e agent when prompted in your return e-mail.

For Cancellation via traditional mail:

  • What you’ll need:
    • Name
    • Address
    • Date of Birth

Mail your termination request to:

f.y.e. Backstage Pass VIP, P.O. Box 41248, Nashville TN 37204