How to Cancel BetterHelp.com

If you do not wish to use our do-it-yourself guides, we suggest this cancellation service:

BetterHelp is an online psychotherapy platform. The company was founded in 2013 by Alon Matas and co-founder Danny Bragonier. In 2015, Betterhelp was acquired by Teladoc. The headquarters is located Sunnyvale, California. The services offered are online therapy and messaging (text, video chat, and phone) therapy. Services are offered worldwide.

Prices generally vary but are typically between $35-80 per week. You have the chance to choose your therapist. The fees are charged on a recurring basis straight from your credit/debit card or your PayPal account. Most of the time, insurance doesn’t cover behavioral health care, but you can always check with your insurance company directly to ask them if they do.

Signing up on the website consists of signing up, choosing a therapist, and listing some details about yourself. You can remain anonymous by simply providing a nickname instead of your full name. You will be matched to a therapist within 24 hours. The website connects you to a licensed therapist whenever you need them. You will be assigned a dedicated room, which is private and secure. The room is open 24/7. All communication will be done online. You have the option to chat with your therapist over the phone, live video chat, or messages directly in the system. Everything discussed with your therapist is private and protected by strict federal and state laws. All messages are encrypted by 256-bit encryption. Members are encouraged to get the mobile app so that the website can be accessed anywhere and on-the-go.

If you would like to cancel your membership, follow the step-by-step and detailed instructions below.

Info you will need:
  • First Name
  • Last Name
  • Email address on the account
  • Password
  • Last 4 digits of Credit Card being charged
  • Date of Last Charge
  • Amount of Last Charge
Steps to cancel by Web Form
  1. Visit https://www.betterhelp.com/contact/
  2. Insert your information in the fields provided
  3. By scrolling down, find the orange button that says “Submit”
  4. Click the orange button that says “Submit”
  5. Retain any confirmation numbers or emails you receive for your records
Steps to cancel by E-Mail
  1. Prepare an email requesting your account be cancelled
  2. When asked, give the agent your account information in the email
  3. Email to contact@betterhelp.com
  4. Retain any confirmation numbers or emails you receive for your records