How to Cancel

If you're not interested in using our free how to cancel guides, we suggest this cancellation service
If you do not wish to use our do-it-yourself guides, we suggest this cancellation service: is an online pet supplier & retailer. The company was first introduced in 2011 as “Mr. Chewy” by founders, Ryan Cohen and Michael Day. In 2017, the pet supply superstore, PetSmart, acquired for over $3 billion. The current company CEO is Sumit Singh. The headquarters are located in Dania Beach, Florida. There are also fulfillment centers located in Texas, Nevada, Pennsylvania, Florida, and Indiana. currently employs 7,000 employees. offers food, treats, and supplies for multiple animals. They have products for dogs, cats, fish, birds, small pets, reptiles, and horses. They also have pharmaceutical items for your pet, including treatments and supplements, varying from heartworm, flea & tick, pain relief & arthritis, skin & coat, allergy relief, ear & eye care, and special health conditions. has several top-rated brands, with the availability being over 1,000 brands. Some top-rated brands include Blue Buffalo, Merrick, Wellness, Nutro, Royal Canin, Natural Balance, Stella & Chewy’s, Victor, Taste of the Wild, Zignature, The Honest Kitchen, and Solid Gold.

With Autoship, you can get pet products on a monthly basis, directly to your doorstep. Signing up is easy. You simply enter basic details about you and your pet, add favorite items to the cart, continue to Checkout, and click “yes” to Autoship at the Checkout. You can also set a shipping schedule, controlling when and how many pet products you receive on a monthly basis. Autoship does not incur any monthly fees. With this service, you can also save up to 30% on certain products.

To cancel Autoship, follow the cancellation instructions below. We have included some specific and detailed cancellation information that you can use in order to effectively cancel your account.

Info you will need:
  • First Name
  • Last Name
  • Phone Number
  • Email Address
  • Username
  • Password
  • Billing Address
  • City
  • State/Province/Region
  • ZIP/Postal Code
  • Country
  • Reason for Cancellation
  • Last 4 Digits of Card
  • Date of Last Charge
  • Amount of Last Charge
Steps to cancel by Phone (Live Agent)
  1. Call 1-800-672-4399
  2. Request that the agent cancel your account
  3. When asked, give the agent your account information
  4. Request that the agent provide you with a confirmation number or email
  5. Retain any confirmation numbers or emails you receive for your records