How to Cancel Curology

Curology is also known as

  • Curology

About Curology

Curology, also known as Curology, Inc. was founded in 2014 by David Lortscher, Nancy Satur, Glenn Lortscher, and Kris Fredrickson. Curology is an online service that pairs you with a medical provider to create custom prescription creams for your skin needs. The process is as streamlined and simple as it gets: Submit photos of your face, take an online skin assessment, then get matched with a licensed medical provider (yes, it’s a real, living, breathing person) who cocktails a prescription cream to help with your specific skin concerns, primarily focused on acne. Within a few days, you’ll receive a personalized treatment plan and your prescription in the mail. The custom formulas combine three of the following ingredients, depending on what your skin needs such as tretinoin (a prescription retinoid), niacinamide (vitamin B3), azelaic acid (an anti-inflammatory and antimicrobial), zinc pyrithione (a fungus fighter), clindamycin (an antibiotic), tranexamic acid (a skin brightener), and metronidazole (an antibiotic). The brand also offers a prescription dark spot corrector for melasma and hyperpigmentation, which follows the same format as the original custom cream and is made from a combination of three of the following: hydroquinone (a skin-lightening agent), hydrocortisone (to treat irritation from the hydroquinone), ascorbic acid (an antioxidant), kojic acid (a skin brightener), and azelaic acid (an anti-inflammatory and antimicrobial). Every time you receive a new shipment (which is every 2 months), you also get a free credit for a consultation with your provider. So as your skin changes, you can work with your provider to adjust your formula and ask them any questions you have along the way. According to board-certified dermatologist David Lortscher, MD, all of your direct medical care is done by nurse practitioners (NPs) and physician assistants (PAs), but Curology also has dermatologists on staff who are responsible for training and overseeing NPs and PAs and answering questions for them. When you are starting, you get a one-month free trial of your custom formula or the dark spot formula (you just gotta cover the $4.95 shipping and handling fee). After that, the cost depends on what you order, and Curology does not accept insurance. Depending on how many add-ons you order, Curology can cost anywhere from $39.90 to $89.80 a shipment (or $19.95 to $44.90 if you break it down by month). Because the large custom bottle will last you about two months, your subscription is only sent out every two months, which means you are only billed every 60 days, too. In addition to the custom prescription cream and dark spot corrector, Curology offers a handful of other daily skincare products to make it easier to put together a Curology-approved skincare routine. For an extra $20 per shipment ($10 a month), you can complete the set with both the cleanser and a choice of one of two moisturizers. The cleanser is a milky, fragrance-free gel formula that removes every bit of residue without sucking all of the life out of your skin, too. It is simple and gets the job done. The moisturizer comes in a regular or rich formula. If you have dry skin, choose the rich formula, which has a creamy lotion consistency and ingredients like hyaluronic acid and shea butter. If you have oily skin, you can opt for the standard moisturizer, which has a gel-cream texture and more of a lightweight feel. Other add-ons available are Acne Body Wash which is best for back acne or chest acne. Just throw in a bottle of this 2% salicylic acid acne body washes for an extra $12 per shipment. Emergency Spot Patches are less than five bucks ($4.95 per shipment, to be exact). You can get 20 hydrocolloid patches to help your active pimples heal even faster. The Micellar Makeup Remover: If you are a regular makeup wearer, you might find that the cleanser alone does not quite do the job on tough waterproof makeup. For an additional $8 per shipment, this micellar water will help you remove every last bit on your eyes and face. The Lip Balm: The very last step in my skincare routine is lip balm, and if that is the case for you, too, order one of these vegan lip balms in one of four flavors for an additional $4.95 per shipment. These extra products are only available to those who have a subscription to receive the large custom formula or the Curology Set, but that is the best part, so you are going to want it anyway. Dr. Lortscher says although the time it takes to see results varies from two to 12 weeks, you should start to see some effects within six weeks. You’re gonna want to hit pause on most other products while using Curology, at least for the first few weeks. While your skin adjusts to your new routine and prescription formula, it’s best to stop using products that contain other active or potentially harsh ingredients, like salicylic acid, benzoyl peroxide, glycolic acid, vitamin C, and physical exfoliators (face scrubs and facial cleansing brushes).


Get together the following account information:

  • First Name
  • Last Name
  • Phone Number
  • Email Address
  • Username
  • Password
  • Billing Address
  • City
  • State/Province/Region
  • ZIP/Postal Code
  • Country
  • Reason for Cancellation
  • Last 4 Digits of Card
  • Date of Last Charge
  • Amount of Last Charge


Follow these steps:

  1. Prepare an email and request that your account be cancelled
  2. Email to [email protected]
  3. Retain any confirmation numbers or emails you receive for your records


Address 15717 Pacific Center Blvd
Address 2Suite 200
CitySan Diego
Zip/Postal Code92121
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