How to Cancel Hand and Stone

If you do not wish to use our do-it-yourself guides, we suggest this cancellation service:

Hand and Stone is a franchise of massage spas. The company was founded in 2004 by John Marco. John Marco was a physical therapist who started the company in Toms River, New Jersey. The current CEO and President is Todd Leff. There are over 250 franchise locations located throughout America and Canada.

Hand and Stone offers Swedish massages, hot stone massages, Himalayan salt massages, sports massages, deep tissue massages, oncology massages, couple massages, and foot massages. They also offer various facials, including classic facials, detox facials, express facials, LED Skin Phototherapy, Men’s facials, NuFACE Microcurrent Therapy, Rejuvenating facials, sensitive skin facials, and teen facials. Hair removal is also offered on the face, back, chest, arms, legs, bikini area, and more. The hair removal is wax-free and botanical. It is safe, clean, and germ-free.

You can obtain a monthly membership to Hand and Stone. Monthly membership prices vary. With the membership, you can get one massage or one facial per month, and pay a low monthly payment. Your membership can be used at any of the Hand and Stone locations. There is also a membership rewards program. You can earn 5 points for every dollar that you spend on services, products, gift cards, upgrades, or membership fees. You earn 50 points for booking a monthly appointment online or pre-booking appointment for next time at the time of service. You gain 500 points for joining the Lifestyle Program. You earn 1000 points for every friend that you refer to use the services. Once you have earned 4000 points, you can upgrade to a hot stone massage or exceptional facial. Once you have earned 7000, you will receive a 50-minute massage or facial. Once you have earned 9000 points, you will receive a 50-minute hot stone massage or exceptional facial.

If you would like to cancel your Hand and Stone membership, follow the cancellation instructions below.

Info you will need:
  • First Name
  • Last Name
  • Phone Number
  • Email Address
  • Username
  • Password
  • Billing Address
  • City
  • State/Province/Region
  • ZIP/Postal Code
  • Country
  • Reason for Cancellation
  • Last 4 Digits of Card
  • Date of Last Charge
  • Amount of Last Charge
Steps to cancel by Phone (Live Agent)
  1. Call 1-866-889-7866
  2. Request that the agent cancel your account
  3. When asked, give the agent your account information
  4. Request that the agent provide you with a confirmation number or email
  5. Retain any confirmation numbers or emails you receive for your records