How to Cancel InfoPay

If you do not wish to use our do-it-yourself guides, we suggest this cancellation service:

Infopay is a payment processing service for several websites. Infopay is owned by Accucom, which has been in business since 2003 and is located in Boston, Massachusetts. Infopay processes member payments for subscriptions to several sites that specialize in public records and background searches including recordsfinder.com, freebackgroundcheck.org, staterecords.org, infotracer.com, reversephonecheck.com, netdetective.com. and IDstrong.com. Typically these sites provide users with the ability to search public records for information about an individual by name or reverse search by phone number for a variety of information including background and criminal records checks, birth date, address, and phone numbers. Individuals and businesses can also sign up as affiliates and use banners on their sites to help drive traffic to Infopay billed sites for a small commission from the site as well.

Pricing for the services will vary widely depending on which of the affiliated sites a user has signed up with since the individual sites set their own billing rates and subscription periods. Generally, these types of subscriptions are monthly but some will offer 3 months, 6 months, and/or 12-month subscriptions. Free trials are often offered but will vary from time to time and from one site to another.

Typically the subscriptions automatically renew each month or at the end of the term of multi-month subscriptions, but usually, they can be cancelled at any time since minimum terms are not common for these types of subscriptions. Cancellations can generally be done with the originating website or directly with Infopay. We have gathered some additional information that is included below that will help you cancel a subscription to a site billed by Infopay.

Info you will need:
  • First Name
  • Last Name
  • Phone Number
  • Email Address
  • Username
  • Password
  • Billing Address
  • City
  • State/Province/Region
  • ZIP/Postal Code
  • Country
  • Reason for Cancellation
  • Last 4 Digits of Card
  • Date of Last Charge
  • Amount of Last Charge
Steps to cancel by Phone (Live Agent)
  1. Call 800-309-9351
  2. Request that the agent cancel your account
  3. When asked, give the agent your account information
  4. Request that the agent provide you with a confirmation number or email
  5. Retain any confirmation numbers or emails you receive for your records