How to Cancel Shipt

Shipt is also known as

  • Shipt

About Shipt

Shipt is an American delivery service owned by Target Corporation. It is headquartered in Birmingham, Alabama. In December 2017, it was announced that Target Corporation was acquiring Shipt for $550 million and that it would operate as an independent subsidiary following the acquisition. As of 2018, Shipt delivers groceries, home products, and select electronics. Shipt was founded and initially funded by Bill Smith. Before launching Shipt, Smith had built other businesses including a cellphone business, a small loan business, and a prepaid Visa card business. The company soft-launched in November 2014 in Birmingham, Alabama with 1,000 pre-enrollment customers and officially launched in Birmingham in May 2015. By 2016, the service was available to 27 metro areas in 9 states. The company initially targeted regions that had no grocery delivery services before expanding into other regions. In July 2016, Shipt received a $20 million Series A investment led by Greycroft Partners,, and Harbert Growth Partners. The company said it planned to use the funding to develop partnerships and scale. Shipt raised an additional $40 million in Series B funding in June 2017. The round was led by Greycroft Partners with participation from previous investors. At the time of the investment, the company operated in 47 markets across the U.S. On December 13, 2017, Target announced it would acquire Shipt for $550 million to improve its same-day shipping capabilities. After the acquisition, Shipt continued to form delivery partnerships with retailers other than Target. Following the acquisition, Target said it planned to use Shipt and its infrastructure to facilitate same-day delivery from a majority of its stores and that the service would be available for more than 55,000 products initially, and that, by the end of the year, every major category of the product would be included. In March 2018, the company announced it was launching same-day delivery from Target stores in Washington D.C., Baltimore, Anchorage, Fairbanks, Juneau, New Orleans, and the New England region the following month with plans to deliver products in 170 markets by year-end. In March 2019, Shipt named Target veteran Kelly Caruso as its new CEO, succeeding founder Bill Smith, who continued with the company in an advisory role. In February 2022, Shipt announced that Kamau Witherspoon will join the company as its new CEO, effective March 1, 2022. Witherspoon has held leadership roles with various companies including UnitedHealthcare, Yum! Brands, and Target, where he most recently was senior vice president of operations. In that role, he was responsible for the company’s operational planning and prioritization, partner operations, M&A integration, and process improvement initiatives across the supply chain, stores, and properties. Previously, he was senior vice president, of operational performance and readiness at UnitedHealthcare, leading new business integration, M&A integration, operational strategy, and field operations. And he also held the position of chief restaurant excellence officer for the KFC US division of Yum! Brands leading the overall transformation of operations. Shipt has 4.1 stars on Trustpilot with over 7,000 reviews and a 1.26/5 rating with the Better Business Bureau (BBB) from 145 ratings. Positive reviews say the service is convenient, worth the price, and that many of their shoppers communicate well. To sign up for Shipt, you first need to enter your address to confirm it is available in your area. Then you can create an account. The availability of stores depends on where you live. After signing up, you choose a store to start shopping from, then you can build your order. During checkout, you can choose substitutions, select a time slot for your delivery, and add a tip. For certain stores and cities, you can also choose to pick up your items yourself. With Shipt, you can expect to pay more for your groceries than you would shop in-store due to price markups and service, delivery, and membership fees. Plus, it is customary to tip your delivery person. You often order your groceries directly through the Shipt app. Sometimes, item prices on the app are higher than those in the store. One exception is if you order a Shipt delivery from Target, you can order directly through Target and enjoy in-store pricing. Additionally, people who are not Shipt subscribers can expect to pay additional fees for delivery and service. With Shipt, nonsubscribers must pay $10 to place a grocery order in addition to service fees. These orders are placed using Shipt Passes, which can also be purchased in bulk at a slightly discounted rate. Shipt membership is $99 per year and offers unlimited free delivery on orders over $35. You can contact the Shipt support team via live chat on its webpage. Simply click the green Live Chat button in the bottom right-hand corner of the screen. You can also email Ship at [email protected] or call them at (205) 502-2500.


Get together the following account information:

  • First Name
  • Last Name
  • Phone Number
  • Email Address
  • Username
  • Password
  • Billing Address
  • City
  • State/Province/Region
  • ZIP/Postal Code
  • Country
  • Reason for Cancellation
  • Last 4 Digits of Card
  • Date of Last Charge
  • Amount of Last Charge

Web Chat

Follow these steps:

  1. Visit
  2. Click “Live Chat”
  3. When asked, give the agent your account information
  4. Click “Start Chatting”
  5. Request that the agent cancel your account
  6. Retain any confirmation numbers or emails you receive for your records

Web Form

Follow these steps:

  1. Visit
  2. When asked, give the agent your account information
  3. Retain any confirmation numbers or emails you receive for your records


Address 117 20th St N
Address 2Suite 100
Zip/Postal Code35203
Contact Information
Phone 1(205) 502-2500
Email 1[email protected]
Twitter Url
Facebook Url
Main Site Url
Help Site Url
Web Chat Url
Contact Form Url
Terms Of Service Url
Privacy Policy Url