Vivint, also known as Vivint, Inc., is a public smart home company in the United States and Canada headquartered at 4931 North 300 West Provo, UT 84604. Vivint offers home security products, including doorbell cameras, smart thermostats, indoor cameras, and integrations with lighting. In 1999, Keith Nellesen and Todd Pedersen co-founded APX Alarm Security Solutions in Provo, Utah. At the time, the company sold and installed security systems. APX Alarm Security Solutions rebranded as Vivint in February 2011. In October 2011 Vivint launched Vivint Solar, a solar energy company. Vivint Solar was later purchased by Sunrun. Vivint was acquired by The Blackstone Group in November 2012 for more than $2 billion. In 2015, Vivint became the official safety sponsor for Autism Speaks, and on October 26, 2015, Vivint acquired the naming rights to the Utah Jazz’s home arena, renaming the building Vivint Arena. The contract lasts for 10 years. In 2017, Vivint announced a partnership with Airbnb to allow hosts to integrate their Airbnb accounts with Vivint products. In April 2018 Vivint and the Utah Jazz added a new sensory room at the arena for children with Autism Spectrum Disorder. The 2017 J.D. Power 2017 Home Security Satisfaction Study ranked Vivint as the “Highest in Home Security Customer Satisfaction” among home security brands. The 2020 Home Security Satisfaction Study ranked Vivint second, behind AT&T Digital Life. In 2018, Vivint collaborated with Google to include two Google Home Mini devices in their starter kits.[27] In 2019, Vivint launched products for car security and outdoor home security cameras. In January 2020, the company completed a merger and became a publicly traded company.
Vivint offers 5 different security systems or equipment packages – SkyControl Starter Kit, Home Security System Bundle, Smart Home Control Bundle, Video Security Bundle, and Smart Complete Bundle. You have the choice of either paying for the equipment upfront, or in monthly payments on a 60-month term. The SkyControl Starter Kit is $599.00 upfront or $9.98 per month and includes the Vivint Smart Hub touchscreen control panel, two smart entry sensors, one motion sensor, and two Google Home Minis. The Home Security System Bundle is $709.98 upfront or $11.83 per month and includes everything in the starter kit (sensors, touchscreen controls, and Google Home Minis), plus a Vivint smart smoke detector that integrates with the Vivint Smart Home system. The Smart Home Control Bundle is $1,049.95 upfront or $17.50 per month and includes everything in the other packages, plus smart home devices like Vivint’s Element Thermostat, a smart door lock, and a smart garage controller. The Video Security Bundle is $1,379.95 upfront or $23.00 per month and includes everything in the starter kit, the Vivint video doorbell, Outdoor Camera Pro, and indoor camera. The Smart Complete Bundle is $1,789.92 upfront or $29.83 per month and includes all of the home automation devices and video cameras listed in the above bundles and packages. Vivint requires professional installation that costs $99.00 for all plans and packages.
Vivint offers three professional monitoring plans, all of which provide 24-7 professional monitoring, mobile app control, live service, and tech support. The Vivint Smart Security plan costs $29.99 per month. The Smart Home plan costs $39.99 per month. For video capabilities, the Smart Home Video plan costs $44.95 per month. All plans require a 4 or 5-year contract. The Vivint Smart Security plan includes 24-77 professional monitoring, a mobile app for remote access, smoke and carbon monoxide monitoring, and it supports a medical alert system. The Smart Home plan includes 24-7 professional monitoring, a mobile app for remote access, and smoke and carbon monoxide monitoring, it supports a medical alert system and has smart home features and integrations. The Smart Home Video plan includes 24-7 professional monitoring, a mobile app for remote access, smoke and carbon monoxide monitoring, it supports a medical alert system, smart home features, and integrations, and supports home video monitoring.
Vivint offers add-on smart devices to customize your security system. Those add-ons include an element thermostat, lighting control module, Car Guard (GPS tracker and diagnostic tool), a smart garage controller, video doorbell cameras, and indoor and outdoor cameras. The equipment packages and all add-ons are compatible with platforms and devices such as Google Home, Nest Thermostat, Amazon Echo, Kwikset Smart Locks, Philips Hue Smart Lights, and Z-Wave compatible devices.
Vivint’s customer support can be contacted by phone or via live chat. To contact Vivint’s customer support by phone, just call 801-377-9111. You will need to provide your first name, last name, billing address, phone number, and email address. In order to assist you faster, Vivint requests that you have your account number ready, and any error codes available, and be in front of your panel. To contact Vivint’s customer support via live chat, just visit https://www.vivint.com/ and click on chat with an expert in the lower right corner of the screen. You will need to provide your first name, last name, billing address, phone number, and email address, If order to assist you faster, Vivant requests that you have your account number ready, and any error codes available, and be in front of your panel.
Vivint CANCEL GUIDES
Get together the following account information:
First Name
Last Name
Account Number
Reason for Cancellation
Password
E-Mail
Follow these steps:
Call 1-800-216-5232
When asked, give the agent your account information
Request that the agent walk you through the steps to cancel your account
Prepare an email requesting cancellation
When asked, give the agent your account information
