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How to Cancel Amazon Marketplace Orders

If you do not wish to use our do-it-yourself guides, we suggest this cancellation service:

Amazon Marketplace is a platform offered by Amazon for third-party sellers to sell new and/or used products. Amazon was founded in 1994 by Jeff Bezos. The headquarters are located in Seattle, Washington. Sales made through Amazon Marketplace make up over 30% of Amazon’s annual sales. Amazon Marketplace is ideal for smaller level businesses or wholesalers.

With Amazon Marketplace, you are able to reach the million monthly visitors that visit Amazon. You will gain access to Amazon’s customer base. You would be considered a third-party seller, meaning that the products that you sell would not be coming from Amazon directly. Items purchased through the Marketplace are fulfilled by you (the merchant) or Amazon. The items that are fulfilled by you will make you responsible for the inventory, shipping, and customer service. If you choose to use Amazon FBA services, Amazon will handle the inventory, shipping, and customer service. Amazon will store your items in the fulfillment centers. Your customers will need to contact Amazon’s customer service if they have product-related questions or general customer service concerns.

Amazon charges a monthly fee of $39.99 plus selling fees. You will be charged a referral fee for each sell. The referral fee is a percentage of the sale price. When fulfilling orders with Amazon FBA, you will be responsible for other fees such as picking, packing, and weight charge. All products and orders can be managed in the Seller Central on your Amazon Marketplace account.

To cancel Amazon Marketplace, follow the cancellation instructions below.

Info you will need:
  • Billing Address
  • Phone Number
  • City
  • Email Address
  • Last Name
  • First Name
  • The Credit Card Number you’re being charged on
  • The last 4 digits of the Credit or Debit Card you are being charged on
  • Amount of Last Charge
  • ZIP/Postal Code
  • State/Province/Region
  • Date of Last Charge
Steps to cancel by Phone (Live Agent)
  1. Call 1-888-280-4331
  2. Request that the agent cancel your account or order
  3. When asked, give the agent your account information
  4. Request that you be given a refund
  5. Request that the agent provide you with a confirmation number or email
  6. Retain any confirmation numbers or emails you receive for your records