How to Cancel AT&T Wireless

If you do not wish to use our do-it-yourself guides, we suggest this cancellation service:

AT&T Wireless is the mobile phone service provider division of AT&T. AT&T is headquartered in Georgia in the USA and their wireless division has been in operation since 2000 when it was launched as Cingular Wireless. AT&T wireless is the 2nd largest mobile service provider in the USA behind Verizon Wireless and provides service to 138.8 million subscribers in the USA, Puerto Rico, and the US Virgin Islands.

AT&T Wireless’ main offering at this point is their unlimited plans. The Unlimited & More plan is available for $70.00 per line per month with a discount option for plans with multiple lines, with a $160.00 for 4 lines on this plan which includes 35 channels of television able to stream via a mobile app, unlimited talk to the USA, Mexico, and Canada, as well as unlimited text messages each month. The Unlimited & More Premium option starts at $80.00 for a single line, with discounts available for multiple lines up to $190.00 per month for 4 lines on this plan which includes all the benefits of the Unlimited & More plan plus a 15 GB per month mobile hotspot option and the customer’s choice of 1 of 7 different music or entertainment subscription perks.

These plans are contract plans with a minimum commitment for the service, though AT&T does offer prepaid non-contract plans in addition to the traditional contract plans. Non-contract plans can be cancelled at any time but contract plans may incur an Early Termination Fee if cancelled before the end of the agreement. The information available below will help you cancel your AT&T Wireless account.

Info you will need:
  • First Name
  • Last Name
  • Phone Number
  • Email Address
  • Username
  • Password
  • Billing Address
  • City
  • State/Province/Region
  • ZIP/Postal Code
  • Country
  • Reason for Cancellation
  • Last 4 Digits of Card
  • Date of Last Charge
  • Amount of Last Charge
Steps to cancel by Phone (Live Agent)
  1. Call 1-800-331-0500
  2. Request that the agent cancel your account
  3. When asked, give the agent your account information
  4. Request that you be given a refund
  5. Request your final balance, and ensure you won’t be charged again
  6. Request that the agent provide you with a confirmation number or email
  7. Retain any confirmation numbers or emails you receive for your records