How to Cancel AT&T

If you do not wish to use our do-it-yourself guides, we suggest this cancellation service:

AT&T is the world’s largest telecommunications company. It was founded in 1983 as Southwestern Bell Corporation. In 2005, the company became AT&T. The headquarters are located in the Whitacre Tower in Dallas, Texas. Services are available worldwide. The current Chairman, CEO, and President of the company is Randall L. Stephenson. AT&T is a publicly traded, billion-dollar telecommunications empire. In 2018, AT&T was ranked #9 on the Fortune 500 rankings of the largest U.S. corporations.

AT&T’s home phone service is reliable and reasonable. The calling is crystal clear and the phone plan includes many popular features. The home phone service has been available for over 100 years. There are three basic phone packages. The Complete Choice Basic starts at $37 per month. It is the lowest plan and includes unlimited local calling, plus Caller ID and Call Waiting. The Complete Choice Enhanced is $42 per month. It includes unlimited local calling options plus 11 popular features that include Three-Way Calling, Caller ID, Call Waiting, and more. The All Distance Package includes unlimited local and nationwide long distance calling, plus 11 features such as Caller ID, Call Waiting, Three-Way Calling, and more. Additionally, there is a Standard Home Phone Service for $30 per month and it only includes unlimited local calling with no features.

Of course, with AT&T being the biggest telecommunications company in the U.S., there are internet service options available. AT&T Fiber, which is a standalone fiber-optic internet service, offers three plans. The Internet 100 plan is ideal for streaming HD videos, online gaming, and file sharing. It is $50 per month for the first year and $60 afterward. It includes 100Mbps. The Internet 300 plan includes 300Mbps and is $70 for the first year and $80 afterward. It is ideal for multiple users, binge streaming, gaming, and sharing large files. The AT&T regular internet plans are cable or DSL internet. There are five options: 10Mbps, 18Mbps, 25Mbps, 50Mbps, and 100Mbps. During the first 12-months, the plans are all $50 per month, with the regular price going to $60 afterward.

If you would like to cancel your home phone or internet service that you have with AT&T, you can do so by following the cancellation instructions below.

Info you will need:
  • First Name
  • Last Name
  • Address 1
  • Address 2
  • City
  • State/Province/Region
  • ZIP/Postal Code
  • Email address on the account
  • Phone number on the account
  • Date Of Birth
  • Last 4 digits of Social Security Number
Steps to cancel by Phone (Live Agent)
  1. Call 1-800-288-2020
  2. Request that the agent cancel your account
  3. When asked, give the agent your account information
  4. Request your final balance, and ensure you won’t be charged again
  5. Request that you be given a refund
  6. Request that the agent provide you with a confirmation number or email
  7. Retain any confirmation numbers or emails you receive for your records