Birch Box

If you do not wish to use our do-it-yourself guides, we suggest this cancellation service:


Birchbox is a service that sends a box of five prestige or niche brand beauty samples each month. Subscribers fill out a profile detailing their preferences, and the samples are chosen to fit their needs. Full sized versions of the samples are available on the Birchbox website. Shipping is free for the full sizes and purchases earn loyalty points that can be redeemed on future purchases. The cost is $10 a month, and you can purchase a monthly subscription or 3- 6- or 12-month subscriptions. The 12-month subscription costs $110, effectively giving one free month. All subscriptions auto-renew.

It is important to note that multiple month subscriptions are considered nonrefundable purchases that can only be canceled within the first month. You will not be able to cancel and be reimbursed for unused months after that, but you can stop auto-renewal any time up to the end of the subscription.

If you wish to cancel your Birchbox subscription, there are a few ways to do so.

To Cancel by Phone

You will need the full name, email, and phone number associated with the account. Go online to schedule a call from customer support. To do so:

    • Go to the Birchbox support page here.
  • Click on “Schedule a Call With a Discovery Specialist.” This link is near the bottom of the page.
  • Fill out the form with email, name, and phone number, and select the time for a call back from the drop-down menu.
  • A representative will usually call within 24 hours.
  • Request the cancellation.

To Cancel Online

You will need your account login information, which is your email address and password.

  • Log into your account here.
  • Click on your name, which you will find in the top, right-hand corner.
  • Select “Account Settings” from the drop-down menu.
  • Under the “Subscription Details” heading, click “Change My Subscription.”
  • At the bottom of the page, click on the “Cancel Your Subscription” link.

To Cancel Online by Chat

You will need the full name, email, and phone number associated with the account.

  • Go to the Birchbox support page here.
  • Click on the chat option at the very bottom, right-hand side of the page.
  • Request the cancellation.