DirectTV Now

If you do not wish to use our do-it-yourself guides, we suggest this cancellation service:


How to Cancel DirecTV Now

DirecTV Now is a LIVE streaming subscription service for the cord-cutting generation. DirecTV now differs from other services in that it offers LIVE television AS IT AIRS! That’s right, you can watch all your favorite shows as they air on TV! They recently introduced a DVR feature and new apps that make it easier than ever to navigate and watch TV the way YOU want to. If for some reason you need to cancel, follow these steps:

Info you will need:

  • First Name
  • Last Name
  • Phone Number
  • Email Address
  • Username
  • Password
  • Billing Address
  • City
  • State/Province/Region
  • ZIP/Postal Code
  • Country
  • Reason for Cancellation
  • Last 4 Digits of Card
  • Date of Last Charge
  • Amount of Last Charge

Steps to cancel by Login

  1. Visit https://www.directvnow.com/
  2. Login with the Email Address and Password
  3. Click the head icon in the upper right corner
  4. Choose user account from the menu
  5. Click manage my account
  6. Click cancel account
  7. Follow the on-screen prompts carefully to ensure you cancel your account
  8. You will have access to your subscription until the end of your current billing cycle

Steps to cancel by Web Chat

  1. Visit https://help.directvnow.com/hc/en-us/articles/210968526
  2. By scrolling up, find “Chat Available”
  3. Note that if Chat is not available, there will be no option shown. It’s best to look for this option during the day in the United States.
  4. Click “Chat Available”
  5. Request that the agent cancel your account
  6. When asked, give the agent your account information
  7. Request that you be given a refund
  8. Request your final balance, and ensure you won’t be charged again
  9. Request that the agent provide you with a confirmation number or email
  10. Retain any confirmation numbers or emails you receive for your records