How to Cancel eSalon

• eSalon
• eSalon.com, LLC

e.Salon LLC, also known as eSalon, was founded in 2010 by Francisco Gimenez, Cory Rosenberg, Omar Mourad, Lisa Biscaichipy, and Tamim Mourad. eSalon originally offered hair color products specifically formulated to meet the customer’s needs and hair goals. ESalon has created over 260,000 unique formulas and counting. In 2014 eSalon expanded to offer other hair care products such as color enhancers, shampoos and conditioners, treatments, styling products, tools, and accessories. eSalon uses two components to make the perfect hair color. First, using the color wheel, the colorist crafts the perfect color using shade, tone, and tint to the customer’s specifications. The Colorist references your photos of the customer’s current hair color and their goal hair color and the info they provide in their color profile to determine their base color. Then, eSalon can formulate less than ¼ shade differences in things like tone, warmth, and vibrancy all while factoring in the customer’s hair history and gray percentage to make their color unique to them. eSalon then inputs that formula into their patented technology, the Color Editor, to create a unique color formula ID. The Colorist then sends the customer’s color formula ID to eSalon’s one-of-a-kind machine, Polychrome, or Polly for short, which means many colors. Polly is capable of dispensing over 2.2 octooctogintillion pigment variations, all drawing from vats of color that have been custom formulated by eSalon’s experts on-site. Polly then prints that color formula ID, the customer’s name, and the date it was made on a label. That label gets placed onto an empty color bottle and travels down a conveyor belt to the dispenser. A little scanner reads the label and triggers the precise amount of varied pigments and toner to be dispensed into a bottle, down to a single drop. Each pigment dispensed is measured by weight (instead of volume like in most places) on a high-grade medical scale. Then, your bottle is capped, packaged, and sent to its home”apartment, office, or wherever the customer desires. In short, the process is The colorist formulates the color using the Color Editor. Polly prints the label and places it on an empty bottle. Polly dispenses the color formula into the bottle with precise pigments. the color is packed and shipped to the customer. Custom colors start at $26. The first step to creating a custom color is to have a consultation with the colorist. The first question you will be asked is what type of color you currently have. The options given are all-over color, color and highlights, all-over lightening/bleach, highlights only, henna, and none. Then you will be asked if you have had any treatments within the past 6 months. The options given are keratin, relaxer/straightener, hair color remover, perm, and none. The reason for this question is that chemical treatments can affect how your hair takes color. Then you will be asked what is the length of your hair. The options are very short, short, shoulder-length, long, and very long. Then you will be asked how much gray you have. The options are none, few, lots, and all. Then you will be asked about how straight or curly your hair is. The options are straight, wavy/loose curls, defined curls, and tight curls. You will then be asked about the thickness of your hair. The options are fine, normal (not sure), and thick. The reason for this question is your hair’s circumference or thickness, can affect how resistant to color it is. You will then be asked what ethnicity you are. The options are Asian, Black, Hispanic, Native American, White, or other. You will then be asked what your eye color is. The options are amber, blue, brown, gray, green, and hazel. Then you will be asked what your natural hair color is. The options are lightest to dark blonde, light brown to black, and coppers and reds. You will continue to specify what shade your hair is. Depending on what color you choose, you will be asked what shade your hair color is closest to. For example, if you chose light brown to black, your options would be light brown, medium brown, dark brown, dark brown, and soft black. You will then be asked to provide a photo so the colorist can see the exact color of your hair. If you do not have a current photo, you also have the option to submit it at a later time. You are then given color swatches to choose from your desired color. You are not able to lighten your current color. more than 2 shades without using bleach, and eSalon wants to ensure the health of your hair. Then you will be asked what type of hair color you want. The options are permanent, 0% ammonia permanent, and demi-permanent, which will last for 24 washes. After your color profile is complete and you choose the hair color that is best for your hair type you choose the frequency of delivery and that’s it. You will receive your customized hair color at the frequency you desire, eliminating the need to visit an expensive salon.

Get together the following account information:

• Email Address
• Password

Follow these steps:

1. Visit https://www.esalon.com
2. Login with the Email Address and Password
3. Click your name where it says “Hi”
4. Click “Upcoming Order”
5. Click “Turn off my Plan”
6. Insert your information in the fields provided and carefully read over the remaining pages to ensure you finish the cancellation
7. Retain any confirmation numbers or emails you receive for your records