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How to Cancel Metrofax

If you do not wish to use our do-it-yourself guides, we suggest this cancellation service:

MetroFax has provided internet-based fax services since 2005 and was acquired in 2013 by j2 Global. j2 Global is based in Hollywood, California and was founded in 1995 by Jaye Muller and Jack Rieley. The MetroFax service is available to use via email, their website, or a mobile application. The service includes inbound and outbound fax service, the ability to send faxes to multiple recipients at the same time, the ability to use an existing fax number for customers that have one, and the ability to choose a local fax number in your area code or a toll-free fax number for those customers that do not already have a fax number. International fax service does exist with MetroFax though there is an additional charge to do so. A 30 day free trial to the service is available for new customers, and ongoing plans are available in three membership levels that can be paid monthly or annually. The Essential plan includes 500 pages of faxed documents sent and received for $7.95 per month or $79.50 per year. The Value plan includes 1000 pages for $12.95 per month or $129.50 per year. Finally, the Professional plan includes 2500 pages for $35.95 per month or $359.50 per year. Additional pages over your plan allotment are $0.03 per page on all plans. All MetroFax plans have no minimum commitment and can be cancelled at any time, though cancelling your plan will result in the loss of your stored faxed documents. More information can be found below to help you cancel your MetroFax account.

Info you will need:
  • First Name
  • Last Name
  • Phone Number
  • Email Address
  • Username
  • Password
  • Billing Address
  • City
  • State/Province/Region
  • ZIP/Postal Code
  • Country
  • Reason for Cancellation
  • Last 4 Digits of Card
  • Date of Last Charge
  • Amount of Last Charge
  • Account Number
Steps to cancel by Phone (Live Agent)
  1. Call 888-321-3121
  2. Request that the agent cancel your account
  3. When asked, give the agent your account information
  4. Request your final balance, and ensure you won’t be charged again
  5. Request that the agent provide you with a confirmation number or email
  6. Retain any confirmation numbers or emails you receive for your records