How to Cancel Ooma

If you do not wish to use our do-it-yourself guides, we suggest this cancellation service:

Ooma is a telecommunications company offering voice-over-IP calling via an internet connection. It was founded in 2004 in Palo Alto, California by Andrew Frame. The company is a publicly traded company and is now located in Sunnyvale, California. In 2015, the company was recognized as one of the fastest growing private companies by Silicon Valley Business Journal. The current President, Chairman, and CEO is Eric B. Stang. The CFO is Ravi Narula. Ooma currently only employs a little over 180 employees.

Ooma offers service to home and business customers. Ooma Telo is a smartphone for your home and is $99.99 and includes free shipping. The Ooma Telo Air is a wireless home phone system and is available for $129.99 and free shipping. With the free basic phone service, you can enjoy 911 and 911 alerts, caller ID, call waiting, voicemail, Ooma to Ooma calling, low-cost international calling, online call log, Bluetooth, advanced network, and firewall configuration. The Premier plan is $9.99 more per month and includes the Basic features plus more, including, second line, free calling to Canada and Mexico, three-way conferencing, voicemail monitoring, backup number, call blocking, call forwarding, Do Not Disturb, Multi-Ring, voicemail to email forwarding, and voicemail alerts. Both plans come with easy-setup. Ooma also offers home security. There are plenty of devices that are available for your choosing, depending on your home set-up and security needs. The Standalone security plan is $5.99. If you are a Basic phone customer, you can get security for $4.99 more per month. If you are a Premier phone customer, you can get security for $3.99 per month. There is a security camera also available.

If you would like to cancel Ooma, you can follow the cancellation instructions below. The cancellation instructions will include how you can easily cancel your Ooma account. Please continue reading below for more information.

Info you will need:
  • First Name
  • Last Name
  • Phone Number
  • Email Address
  • Username
  • Password
  • Billing Address
  • City
  • State/Province/Region
  • ZIP/Postal Code
  • Country
  • Reason for Cancellation
  • Last 4 Digits of Card
  • Date of Last Charge
  • Amount of Last Charge
Steps to cancel by Web Chat
  1. Visit http://ooma1.custhelp.com/app/chat/chat_launch
  2. Insert your information in the fields provided
  3. Request that the agent cancel your account
  4. When asked, give the agent your account information
  5. Request your final balance, and ensure you won’t be charged again
  6. Request that you be given a refund
  7. Request that the agent provide you with a confirmation number or email
  8. Retain any confirmation numbers or emails you receive for your records