How to cancel PayPal

If you do not wish to use our do-it-yourself guides, we suggest this cancellation service:


PayPal has many components that can be cancelled including a virtual credit line, singular purchases and recurring payments linked to your account. If you decide on canceling your PayPal account keep in mind that you must withdraw any funds you have stored in your PayPal wallet before doing so. Each component has a unique method of cancellation which is outlined in this guide. As long as you have no payments due or an outstanding balance the PayPal credit line is closed once you cancel your PayPal account.

Completely closing a PayPal account is a very simple process. It can be done directly on the PayPal website. All that is required is the username and password of the PayPal account you wish to close.
Steps to cancel a pending payment on PayPal:
  1. Login to your PayPal account online
  2. At the top of the page click on Activity
  3. Under Order Status/Actions click on Cancel
  4. Next to the unclaimed payment click on Cancel Payment to confirm the cancellation
Steps to cancel a subscription, automatic billing, or a recurring payment on PayPal:
  1. Login to your PayPal account online
  2. At the top right of the page click on the gear icon
  3. Near the top of the page click on the Payments tab
  4. Underneath “Manage Upcoming Payments” click on Preapproved Payments
  5. You will see a list of your active subscriptions and recurring payments
  6. Click on the merchant whose recurring payment or subscription that you’d like to cancel
  7. Then click on Cancel and follow the instructions provided

Steps to withdrawing funds from your PayPal wallet: (Do this before you cancel your account completely)

  1. Login to your PayPal account online
  2. At the top of the page click on Wallet
  3. Near the top left of the page under “PayPal Balance” click on Transfer to your bank
  4. Enter the amount you wish to withdraw and click on Continue and then Submit
Steps to cancel a PayPal account:
  1. Open a web browser and go to www.paypal.com
  2. At the top right of the page click Log In
  3. Next to “Log Out” click on the Profile icon
  4. Under “Account Options” click on Close Your Account

If you are unsure at any point in time whether or not your account was closed you can contact PayPal customer service by phone. You can also contact them via email by using the PayPal website.

Customer support contact information

  • (US) Telephone number: 1-888-221-1161
  • (Outside the US) Telephone number: 1-402-935-2050
  • Contact Hours: Mon-Fri 5am-8pm PT and Sat-Sun 6am-6pm PT