How to Cancel SOS Online Backup

If you do not wish to use our do-it-yourself guides, we suggest this cancellation service:

SOS Online Backup is an online backup company. It was founded in the early 2000s. The company’s headquarters are located in El Segundo, California. There are also offices located in Australia, India, and Ukraine. SOS Online Backup has over a dozen data centers across the world. Six of those data centers are located in the United States, while the others are located in Canada, Australia, United Kingdom, India, Ukraine, and South Africa. In 2012, the company’s name was changed to Infrascale, Inc. SOS Online Backup is available in English only. It is available on Windows 8 or later, OS X 10.8 or later, Android devices, and iOS devices.

The SOS for Home Package is $4.99 per month. It can be used on up to 5 PCS & Macs and on unlimited mobiles. The plan comes with Triple-Layer 256-bit Encryption, Optional Private Encryption Key, Easy & Instant Individual File Recovery, Unlimited Version History Recovery, True Archiving, Mobile Backup, Access & Share, External Hard Drive Backup, Network Attached Storage (NAS) Backup, No Limit to Number of Files, Size, or Type, Scheduled Automatic Backup, and Free Customer Support 7 days/week. The SOS for Business Package is $29.99 per month. It can be used on unlimited PCs, Macs, & Mobile devices. It includes the same features as the Personal Plan, plus Servers, MS SQL, Exchange & SharePoint, Mirror Imaging, Create & Manage Multiple Sub-Accounts, Priority 24/7 Phone Support, Premier Installation Service, Satisfactory Regulatory Requirements, and Optional Backup to Multiple Datacenters. Subscription fees are charged on a monthly recurring basis.

You can easily cancel your SOS Online Backup membership. We have included an informative cancellation guide below. The guide will include cancellation instructions including what you will need to have handy when reaching out to Infrascale. It also includes specific contact details and instructions. Please continue reading for more information.

Info you will need:
  • First Name
  • Last Name
  • Phone Number
  • Email Address
  • Username
  • Password
  • Billing Address
  • City
  • State/Province/Region
  • ZIP/Postal Code
  • Country
  • Reason for Cancellation
  • Last 4 Digits of Card
  • Date of Last Charge
  • Amount of Last Charge
  • Order Number
Steps to cancel by Phone (Live Agent)
  1. Call 855-432-0727
  2. Request that the agent cancel your account
  3. When asked, give the agent your account information
  4. Request that you be given a refund
  5. Request your final balance, and ensure you won’t be charged again
  6. Retain any confirmation numbers or emails you receive for your records
Steps to cancel by E-Mail
  1. Prepare an email requesting to cancel your account
  2. Provide your account information within the email 
  3. Request that the agent provide you with a confirmation number or email
  4. Email to customersupport@safecart.com
  5. Retain any confirmation numbers or emails you receive for your records