How to Cancel Symantec

If you do not wish to use our do-it-yourself guides, we suggest this cancellation service:

Symantec is an American software company specializing in cyber security software and services. The company was founded in 1982 by Gary Hendrix, via a grant from the National Science Foundation and is based on Mountain View, California. As of 2014 the company split into two separate entities, one focused on security services and software under the Symantec name and the other focused on information management under the name Veritas Technologies that was subsequently sold to The Carlyle Group in 2016.

As part of its variety of security software and services, Symantec is most famous for its security software Norton. Norton’s software comes in 4 tiers of service. Basic includes virus, malware, and spyware protection for one computer for $49.99 per year, which is discounted to $19.99 for new customers for the first year. Standard adds the ability to access personal service from a Norton expert, for $69.99 per year, discounted for $34.99 for the first year for new customers. Deluxe accounts allow for use of the software on up to 5 devices for $89.99 per year, discounted to $39.99 for the first year for new customers, while Premium allows the software to be used to secure up to 10 devices and adds some parental controls options for $109.99 per year, discounted to $49.99 for the first year for new customers. Customers may also bundle Norton services with LifeLock identity theft protection.

Norton service can be discontinued at any time, it has no minimum commitment term. But the service does renew automatically each year unless canceled. More information is available below to help you cancel your Norton service or other Symantec services.

Info you will need:
  • First Name
  • Last Name
  • Address 1
  • Address 2
  • City
  • State/Province/Region
  • ZIP/Postal Code
  • Country (if outside USA)
  • Email address on the account
  • Last 4 digits of Credit Card being charged
  • Username
  • Password
  • Phone Number on Account
Steps to cancel by Phone (Live Agent)
  1. Call 1-800-695-0678
  2. Request that the agent cancel your account
  3. When asked, give the agent your account information
  4. Request that you be given a refund
  5. Request that the agent provide you with a confirmation number or email
  6. Retain any confirmation numbers or emails you receive for your records
Steps to cancel by Web Chat
  1. Visit https://support.norton.com/sp/en/us/norton-renewal-purchase/current/contact-chat?abproduct=home&abversion=current&entsrc=direct_feedback
  2. Insert your information in the fields provided
  3. Request that the agent cancel your account
  4. When asked, give the agent your account information
  5. Request that you be given a refund
  6. Request that the agent provide you with a confirmation number or email
  7. Retain any confirmation numbers or emails you receive for your records
Steps to cancel by Login
  1. Visit https://login.symantec.com/sso/idp/SAML2
  2. Login with the username and password
  3. Click “Automatic Renewal”
  4. Click “off” next to each product
  5. Click “Turn Off” in the window that pops up
  6. Retain any confirmation numbers or emails you receive for your records