How to Cancel Just Answer

Just Answer is also known as

  • Just Answer
  • JustAnswer LLC
  • justanswer.com
  • JustAnswer
  • pearl.com
  • pearl.com LLC
  • pearl llc

About Just Answer

JustAnswer, also known as JustAnswer, LLC, is an online question-and-answer service that connects users with experts in various subjects. JustAnswer was founded in 2003 by Andy Kurtzig. JustAnswer’s headquarters is located at PO Box 29045, San Francisco. JustAnswer has an A+ rating from the Better Business Bureau. Once you are connected with an expert, you can ask a question and receive a typed response. For an additional fee, you can speak with an expert on the phone. On the website, you will find verified experts in the following fields – taxes, financial issues, law, mechanics, medicine, veterinary medicine, electrical work, plumbing, electronics, phones, computers, software, home improvement, and appraisals. There is also a General category that is a bit of a catchall. The site says it covers relationships, entertainment, jobs, etiquette, dream interpretation, clock repair, genealogy, and more. Users sign up for JustAnswer, ask a question, and receive an answer from a verified expert. Before you can talk to an expert, you will have to create an account. There are a few different ways to do this, and which route you take may affect the price you are asked to pay. According to JustAnswer, experts must have recognized credentials in their fields, such as a professional license or years of experience working in a particular specialty. Once an expert applies to answer questions on the site, the company says a third-party service verifies the expert’s identity and at least one relevant credential. After an expert is approved, he or she is subject to customer ratings, peer reviews, and secret shoppers. The website displays these ratings for each expert. JustAnswer uses an algorithm to remove experts failing to meet certain standards set by an advisory board. Just an answer is convenient. It is available 24/7 from any mobile device or computer. The service is cheaper than an in-person visit to a doctor, lawyer, or mechanic. The week-long trial allows you to ask unlimited questions. It is easy and free to get a second opinion from a different expert. The website displays expert ratings and reviews. You can browse previously answered questions for free. Someone else may have already asked the same question, and you can read the conversation without having to sign up. JustAnswer offers a 7-day membership for $1. Included in the 7-day membership are unlimited questions and answers, 24/7 peace of mind from real doctors, lawyers, mechanics, and hundreds of other experts, exclusive members-only iPhone iOS and Android apps, and two free phone calls (only available on the iOS app). JustAnswer’s average initial response time is 6 minutes. Most questions are answered within 30 minutes as the Expert may need to clarify or gather details from you. Some questions may take as long as 24 hours during busy times. JustAnswer will notify you via email, text (if you’ve opted in), and on the website when you have an answer. You must enter your payment information when you are signing up for the 7-day trial before you ask your question. Any additional costs will be shown on the page where you enter your credit card information. If you do not cancel your membership before the 7-day trial ends, your membership will roll over to a paid membership. The monthly price for a paid membership varies, but on average, it is about $30 per month. Sometimes, an online answer is just not enough. As such, you can receive additional help from the Experts on JustAnswer. Your current Expert can help you achieve a more complete solution with a variety of services such as but not limited to a live phone call, live video call, document preparation, and more. Premium services are additional services outside of JustAnswer’s standard question-and-answer platform. They may be conducted off the website (either by phone, chat, email, remote desktop, or any other third-party tool) but remain for general informational services only. To accept the premium service your Expert offers you, simply click the accept button. There is an additional charge for the Premium Services. JustAnswer’s customer service department can be reached by phone, via live chat, or contact form. To reach JustAnswer’s customer service department by phone, just call 1 (800) 943-0264. You will need to provide your first name, last name, and email address. To reach JustAnswer’s customer service department via live chat, just visit https://www.justanswer.com/help/contact-us and click on the chat icon in the lower right corner of the screen. You will need to provide your first name, last name, and email address. To contact JustAnswer’s customer service department via the contact form, just visit https://www.justanswer.com/help/contact-us. To open the contact form, click on “email” under Still Need Help? You will need to provide your first name, last name, and email address. JustAnswer’s customer service department is available 24 hours a day, seven days a week, 365 days a year.

Just Answer CANCEL GUIDES

Get together the following account information:

  • First Name
  • Last Name
  • Phone Number
  • Email Address
  • Username
  • Password
  • Billing Address
  • City
  • State/Province/Region
  • ZIP/Postal Code
  • Country
  • Reason for Cancellation

E-Mail

Follow these steps:

  1. Prepare an email and include your account information
  2. Request that the agent cancel your account
  3. Request that the agent provide you with a confirmation number or email
  4. Email to [email protected]
  5. Retain any confirmation numbers or emails you receive for your records

Phone (Live Agent)

Follow these steps:

  1. Call 1-888-862-9212
  2. Request that the agent cancel your account
  3. When asked, give the agent your account information
  4. Request your final balance, and ensure you won’t be charged again
  5. Request that the agent provide you with a confirmation number or email
  6. Retain any confirmation numbers or emails you receive for your records

Login

Follow these steps:

  1. Visit https://secure.justanswer.com/login.aspx
  2. Click “My Account” in the top corner
  3. Click “Edit” on the “Account Information” panel on the left side of the page
  4. By scrolling down, find “Edit Your Subscription”
  5. Click “Cancel My Subscription Plan”
  6. Click “Submit” to finish
  7. Retain any confirmation numbers or emails you receive for your records

Login

Follow these steps:

  1. Visit https://secure.justanswer.com/login.aspx
  2. Click “My Account” in the top corner
  3. Click “Edit” on the “Account Information” panel on the left side of the page
  4. By scrolling down, find “Edit Your Subscription”
  5. Click “Cancel My Subscription Plan”
  6. Click “Submit” to finish
  7. Retain any confirmation numbers or emails you receive for your records

MORE ABOUT Just Answer

Address
Address 138 Keyes Avenue
Address 2Suite 150
CitySan Francisco
State/Province/RegionCA
Zip/Postal Code94129
CountryUnited States
Contact Information
Phone 1888-862-9212
Phone 2800-509-5721
Email 1[email protected]
Email 2[email protected]
Twitter Urlhttps://twitter.com/justanswer
Facebook Urlhttps://www.facebook.com/justanswer
Main Site Urlhttps://www.justanswer.com/
Help Site Urlhttp://ww2.justanswer.com/help
Web Chat Urlhttp://support.justanswer.com/visitor/index.php?/LiveChatHC/LiveChat/Chat/Request/_fullName=/_email=/
Contact Form Urlhttp://ww2.justanswer.com/customer-support
Policies
Terms Of Service Urlhttp://ww2.justanswer.com/terms-service-0
Privacy Policy Urlhttp://ww2.justanswer.com/privacy-security

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