How to Cancel FreedomPop

• FreedomPop
• Freedom Pop
• Freedompop.com
• FREEDOMPOP

FreedomPop is a wireless Internet and mobile virtual network operator based in Los Angeles, California. The company provides free IP mobile services including free data, text, and VoIP, and sells mobile phones, tablets, and broadband devices for use with their service. It was founded by CEO Stephen Stokols and Steven Sesar and owned and operated by STS Media Inc. until June 2019 when it was successfully sold. FreedomPop uses networks of T-Mobile and AT&T in the United States, Three in the UK, Yoigo in Spain, and Telcel in Mexico. FreedomPop was co-founded by Stephen Stokols, CEO, and Steven Sesar in 2011. Prior to founding FreedomPop, Stokols served as CEO of Woo Media, a video chat and entertainment startup. FreedomPop partnered with LightSquared in December 2011 but ended its partnership after LightSquared did not receive Federal Communications Commission (FCC) approval to build out its network. FreedomPop began selling 4 G-only hotspots in October 2012. The company began offering mobile and wireless internet services in the United States using Clearwire’s 4G network. FreedomPop converted 20% of its free user base to paid users in December 2012. In July 2012, FreedomPop raised $7.5 million in the first round of funding led by Mangrove Capital and Doll Capital Management. In April 2013, FreedomPop partnered with Sprint to expand its coverage to include 3G and 4G with Sprint-compatible devices. The company raised an additional $4.3 million in Series A1 financing from Mangrove Capital and Doll Capital Management in July 2013. In October 2013, one year after its initial wireless broadband launch, FreedomPop launched its beta-free mobile phone plan that included voice, text, and data service. In November FreedomPop launched a bring-your-own-device for Sprint-compatible phones. FreedomPop began supporting and selling Sprint-compatible iPhones in April 2014. The company also released an iOS app that offers voice, text, and voicemail services to users within the United States. A month later, in May 2014, FreedomPop began supporting LTE Android smartphones. In July the company announced it would soon be offering SIM card-based plans in Belgium in partnership with Dutch carrier KPN. FreedomPop does not sell mobile devices outside of the United States. In July 2014, FreedomPop began offering its free 4G data, voice, and text plan to tablet users, starting with the iPad Mini and the Samsung Tab 3. The free data, voice, and text plan is offered to those purchasing a tablet through FreedomPop or other eligible bring your own device Sprint devices. In October 2014, FreedomPop announced its own branded line of low-cost smartphones and tablets. The first release was a 7-inch Wi-Fi-only tablet, the FreedomPop Liberty, which has free voice and SMS text messaging. In June 2019, it was announced that FreedomPop’s remaining retail business and brand name had been sold to Red Pocket Mobile, alongside FreedomPop’s GSMA customer base. In July 2019, FreedomPop emailed some of its customers to let them know it had transferred their numbers to MVNO Ting. FreedomPop offers an Affordable Connectivity Plan, a Customize Your Plan, and an Unlimited Everything Plan. The Affordable Connectivity Plan is free to users who qualify. To qualify for an Affordable Connectivity Plan, your income must be 200% or less than the Federal Poverty Guidelines, participate in certain government assistance programs such as SNAP, Medicaid, WIC, or other programs, or if you already receive a lifeline benefit. You can also receive a tablet for $19 after a $100 discount with the Affordable Connectivity Plan program qualification. Customize Your Plan starts at $2.99 for the first month. You have the option to customize your phone plan with 250 minutes of talk time and unlimited text messages, unlimited talk time and unlimited text messages, 1 GB of high-speed data every month, 4 GB of high-speed data every month, or 10 GB of high-speed data every month. The Unlimited Everything Plan is $55 per month and automatically renews every 30 days. The Unlimited Everything Plan includes unlimited talk time, unlimited text messages, and unlimited high-speed data every month. FreedomPop’s customer service can be contacted by phone, email, and via live chat. To contact FreedomPop’s customer service by phone, just call 1-888-702-8302. You will need to provide your first name, last name, email address, phone number, and billing address. Customer service agents are available by phone Monday through Friday from 8 AM to 5 PM PST. To contact FreedomPop’s customer service by email, just send an email to [email protected]. You will need to provide your first name, last name, email address, phone number, and billing address. To contact FreedomPop’s customer service via live chat, just visit https://www.freedompop.com/contact-us and click on the chat icon in the lower right corner of the screen. You will need to provide your first name, last name, email address, phone number, and billing address. Customer service agents are available via live chat Monday through Sunday from 8 AM to 5 PM PST.

Get together the following account information:

• First Name
• Last Name
• Phone Number
• Email Address
• Username
• Password
• Billing Address
• City
• State/Province/Region
• ZIP/Postal Code
• Country
• Reason for Cancellation
• Last 4 Digits of Card
• Date of Last Charge
• Amount of Last Charge
• Last 4 digits of Social Security Number
• Subscription Type

Follow these steps:

1. Call 888-743-8107
2. Request that the agent cancel your account
3. When asked, give the agent your account information
4. Request that you be given a refund
5. Request your final balance, and ensure you won’t be charged again
6. Request that the agent provide you with a confirmation number or email
7. Retain any confirmation numbers or emails you receive for your records

Follow these steps:

1. Visit freedompop.com
2. Login with the Email Address and Password
3. Click Settings
4. Click Account Status
5. Click Cancel Account
6. Follow the prompts to complete your cancellation