How to Cancel

If you're not interested in using our free how to cancel guides, we suggest this cancellation service
If you do not wish to use our do-it-yourself guides, we suggest this cancellation service:

TrustPMT is a payment processing company located in Nicosia, Cypress. It is a privately owned company and was started in 2015. The Director of the company is Pauline Ann Wales. The company is currently owned by LL LEad Logik Limited.

TrustPMT manages customer service and billing for adult dating and video/photo websites. The service is provided to hundreds of internet websites. On customers’ billing statements, the description of the charge is shortly branded to ensure discreet billing for customers. When customers purchase memberships from certain websites, TrustPMT will handle the billing and customer service inquiries. For most of the websites, free trial memberships are available to new members. If you do not want to be billed further after the free trials, you will have to cancel the service. If you do not cancel, you will be automatically billed again at the end of the trial period. At that time, the full membership price will be billed and you will continue to be charged on a monthly basis.

TrustPMT offers exceptional customer service to all customers. You can reach out to them seven days per week between the hours 6:00 am to 6:00 pm. They are available via phone and live chat. For faster service, it is recommended to utilize the live chat feature on the website or email them directly. You can access all contact methods by going to the “Contact Us” tab on the website.

If you would like to cancel a service that is being billed through TrustPMT, you can follow the cancellation instructions below.

Info you will need:
  • First Name
  • Last Name
  • Email Address
Steps to cancel by Web Chat
  1. Visit
  2. Click on the Live Support Online Chat field
  3. Insert your information in the fields provided
  4. Request that the agent cancel your account
  5. Request that you be given a refund
  6. Request your final balance, and ensure you won’t be charged again
  7. Request that the agent provide you with a confirmation number or email
  8. Retain any confirmation numbers or emails you receive for your records